Service Charter

The National Treasury’s Customer Service Delivery Charter is our commitment to providing excellent services to all our customers. The Charter sets out the standards of service that should be expected when dealing with the National Treasury and its staff.

The Customer Service Delivery Charter outlines the rights and responsibilities of customers and the procedure to follow if the National Treasury’s service standards are not met. A client feedback form is provided so customers can provide the National Treasury with information on how we are performing and how we can improve our services.

The Customer Service Delivery Charter is updated every two years to ensure it remains current.

The National Treasury  is committed to courtesy and excellence in service delivery.

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